The Consumer Behaviour Research Expert Resource: Philip Graves-Retail Reviews

The following reviews are from my personal consumer experiences, but are inevitably coloured by my work in and study of consumer behaviour.

Because I recognise that everyone is entitled to a bad day occasionally - and my one-off visits can't be statistically representative - the name of the retailer concerned may be removed after the initial publication.

To ensure you see the review in its fullest form be sure to subsribe to Mindshop! my consumer behaviour E-zine (you can sign up by clicking here):

Retail Review: Shuropody
Does my hurty foot lead me down a path to the future of retail (albeit with painful steps)?
The Worst Train Station in the World
A London train station delivers the worst possible consumer experience.
An Independent Jeweller
A disappointing consumer experience at a local independent jeweller
Nando's Cambridge
Not Getting Shot and the Magician at Nando's Restaurant: (Cambridge)
The Name's Not Bond
Buying a watch from Christopher Ward London
Literary Criticism
An independent book store provides a chance to see if You've Got Mail was right about small being better
Getting Schnozzled at Gunpoint
An example of how promotions can be alienating to customers.
Anyone For Tennis?
A quiet revolution in tennis brings professional racquet systems within reach of the club player.