customer satisfaction – Philip Graves

Customer Satisfaction: Out of the Mouths of Babes

June 5, 2009

Continuing from yesterday’s post it seems my customer satisfaction is developing into a series. I really appreciate the questions and comments, I sense an eBook coming on! Today’s gratitude is due to babysitting maestro Lisa McLellan. … Customer Satisfaction: Out of the Mouths of Babes

Customer Satisfaction Measurement: The Myth

June 3, 2009

Following on from yesterday’s post, fitness expert Daryl Pace asked: That a customer’s answer to a satisfaction survey depends upon the context in which the questions were framed, as well as other possible factors, does… Customer Satisfaction Measurement: The Myth