Monthly Archives: February 2012

Why You Can’t Answer 3 Customer Satisfaction Questions

I just bought a new printer.  It’s wireless. Buying it was tricky.  The Amazon reviews of Wifi printers had alerted me to the fact that getting them set up wasn’t necessarily easy.  In the end I selected one that almost everyone said was easy to set up. And it was, sort of. I decided to reconfigure my network a bit, because the last addition to the Wifi set up was temperamental in that way I associate more with pet cats than digital devices. In the end all was well and the printing thing happened from all machines. Until it stopped happening.  The printer interface told me that it was looking for the printer… (grrrr) and then that the printer was off-line (bigger grrrr). The manual had already presumed that I knew the difference between an infrastructure installation option and an ad-hoc one: I didn’t.  It offered no suggestions as to […]